A few days ago, Christy and I were making our way back home after some shopping at the Golden Computer Arcade in Sham Shui Po. The Arcade is a one block wide, two-story shopping mall known as a one-stop-shop for computer and video game related gadgetry. In reality, like much of the shopping in Hong Kong, I think it’s a bit overrated. But with its narrow cramped hallways and overflowing bins of electro-junk, it’s certainly part of the Hong Kong experience.
On our way to the subway, we stopped in front of a street vender with a microphone. A small crowd was formed, observing his demonstrations. This particular vendor was offering shiny high quality looking “German made” kitchenware, specifically a butcher knife and scissors. Soon after we had stopped to watch, a woman makes her way thru the crowd. With a weird mix of hesitance and determination, she stands in front of the salesman’s both, and intently watches. After handing her a knife to feel, she seems impressed, and soon forks over the HK$100 (US$15) for the knife and scissors set. Not to miss an opportunity for a deal, another lady soon steps up and is ready to also walk away with the knife scissors combo.
I’m not sure what it was, but something was a bit fishy about the first ladies purchase. But it was nothing obvious, or quite frankly anything that anyone else seemed to be paynig attention to. But without knowing we were both thinking the same thing, Christy and I began keeping one eye on the demonstration and another on this lady. Instead of walking off, like a satisfied consumer with a new tool/toy, she seemed to indifferently sit back down, only a few meters from the salesmen.
We started thinking she was in on the whole sale. After only a few minutes, we see her, without her knew knives, beginning to once again inch her way thru the crowd. After a few minutes in the crowd, she steps up again, hands over a crisp $100 note, and is handed another knife set!
At this point, we’re not even trying to be discreet, and on more than one occasion, we caught her eyes watching us as well, perhaps wondering if we’d bring attention to their little game. As we were leaving, there was a nice little vantage point in the subway station entrance, in which we were standing behind our knife-aholic, and saw her scope the scene, and then slip the bag of knifes into a covered box. As we chuckled and walked away, she was making her way back into the crowd, presumably for yet another knife set.
So we thought this was all fun and dandy. We got to watch someone’s little sales hustle unfold, yet we didn’t have to suffer from sucker’s remorse. While this sales technique certainly isn’t of a high moral fiber, some might say, in a culture were fitting in tends to be more important than standing out in a crowd, she’s simply giving a helping push to those who already want to own a new shiney kitchen knife.
But fast forward to earlier today, Christy and I were in Tsim Sha Tsui, where I was looking for video cameras. Now TST is a bit of a weird place, if people in Central are hustling stockmarkets, the businesspeople of TST are hustling on the streets. South Asia men congregate and try to hand you flier, sell you hash, or get you to try one of their suits. Africans are walking up and down the streets, seemingly looking for products and deals which they can ship home for a profit. And your Westerners are looking as touristy as usual. On Kowloon main drag, Nathan Rd, there are lined a wide variety of electronics shops. Unlike their Golden Computer Arcade brethren, these stores are mostly street front, with the epyleptic neon signs, and fancy gadget filled windows. Young Chinese men congregate at the fronts of these stores, waiting for their next victim customer.
On the second shop I happened into, they had an above average selection of video cameras. My approach usually is to ignore the salesman, and look at the merchandise. If I see something I’m actually interested in, then I ask about the product next to it. After wasting a few moments, I become disinterested, and beginning ignoring the salesman again, instead looking back at the case. I then inquire about the camera I actually want to see.
At this particular shop, they almost immediately sat me down, forcing me out of the comfort of the browsing mode, and already into negotiating. Now someone’s not gonna make me buy something I don’t want. But it just happens they have the two camera’s I’m most interested in, one of which is a bit older and not so easy to find. I try not to ask prices, because that implies you’re trying to buy the damn thing, and I tend to like window shopping a fair bit, try things out, ask questions, think about it, before I commit.
But I knew this item wasn’t going to be the easiest to find, and I want to get a camera soon, so I can do as much filming before I’m back in the States (especially in the Philippines). When price does come up, he mentions some numbers that are pretty good to work with, better than I was expecting to hear honestly (HK$3000 for the older camera, and HK$5000 for the newer one).
After a few moments of playing with the cameras, I’m thinking I want to think it over, and ask for his card. Now the whole deal with these types of sales, is they want to sell to you know. As they guy said, 90% of people that say they’ll come back, never do. But in this case, I wasn’t bullshitting, I just couldnt decide which camera to go with, since they both seemed well priced for what they were.
But realizing he might lose me, he began dropping the prices. I already had begun leaning toward the less expensive camera, just to spend less, and because I was liking it’s overall feel. At $2600, it wasn’t enough to get me to change my mind, but it was a good start. I still was saying that I wasn’t interested, I even let him know I didn’t have cash on me. But he said credit card was fine, and he came down to $2400. At some point during all this process, I had decided that if I could get the camera for $2000, but not a penny more, I would do it. So at $2400, $2000 was easily in range, especially for such an older camera which surely they’d want to move. So I offered $2000. He came back at me with $2200, which I simply rejected and held with $2000. Perhaps he read that I was shooting more for a price than an overriding desire for that specific camera, he gave me $2000.
To be honest, I was a bit surprised, not that I got him to come down so easily, just that I was actually going to be buying a camera. Very quickly he began asking for my credit card. First, I clarified it would be new, and with the basics such as battery included. He gave me the Asian “Yes, yes” which should usually be translated into “I’m just telling you what you want to hear”.
He runs the credit card, and then tells his guy to call over to the “warehouse” and get the camera. But almost immediately after, he begin’s showing me a “better” camera, the one he likes and uses. The whole thing started innocently enough, and my naive American ass, just thought the guy was making some convo while my camera showed up.
But pretty soon, it becomes clear he wants me to upgrade to this more expensive model, which happens to be exactly the camera I DON’T want. At first, my California get along with everyone style just plays along and I just keep on reverting that I think the camera I paid for is good for me. Soon I began asking about the warehouse, and when it will get here. Each time, he tells his guy to call. Finally, I flat out say “No” I don’t want the camera he’s selling me, I want the one I paid for. He probably was getting tired at this point, and realized I wasn’t budging. So he has his guy call again. This time when he “calls” it just rings a different phone in the shop. Another guy answers briefly, and hangs up.
At this point it was pretty obvious what was up. They never had the camera I wanted, or if they did, they weren’t going to sell it to me for $2000. Whatever the deal was, they told me they had no more. A bit pissed, I ask for the credit card receipt back. He stamps cancel on them, rips it in half, and gives them back to me*. Taking the receipt, I say “OK, so how much for the floor model.” The floor model definitely wasn’t in mint condition, and at this point if they’re walking away with some of my money, I’m walking away with a steal. So he says “Oh, my manager will let me sell, same price.” I look at him, then the manager, and offer $500. I figure I wasn’t gonna pay more than $1000 for the floor model. The manager tell’s me he’d rather throw the money away than sell it at the price. At this point, I’m pissed, and they seem rather annoyed too. While the haggling might have been able to go on, I didn’t really want to give these guys my money, and if they weren’t going to be reasonable, then I’d just walk.
As I left the store, I was feeling pretty shitty. For one, I thought I was getting a sweet deal on a sweat camera. And when the visions of my big movie premiere night vanished, they were replaced with the reality I was getting hustled. And while it seems I didn’t wind up in the hole on this one, I did lose some time, and I let myself get played into their little game. And now I’m back to square one, but now I have a bad taste in my mouth, and don’t really want to deal with buying from those types of businesses. I think in Hong Kong people tend to appreciate making and saving a buck no matter how or why. There’s no value on the service and the experience. As an American, I like a slightly less pressued sales experience. I’m not willing to pay a lot for this, but I am willing to have a certain premium on some items.
*While I got the credit card receipts back, I’m still concerned there might be some way they are going to try running my numbers.